I firmly believe that everyone admitted to hospital deserves to be treated as an individual, with compassion and dignity and that’s why we commissioned a report. I also feel we must never lose sight of the fact that the most important people in the NHS are its patients.
The Care Quality Commission (CQC) looked into the treatment of older patients who use services. They saw some exemplary care, but some hospitals were not even getting the basics right. We feel this is simply unacceptable.
In the future we want local HealthWatch organisations to be able to carry out unannounced independent inspections and hold local services to account. This will be helped by drawing on experience from patients and their families.
Working with the CQC, Healthwatch will shortly be champions for patients’ quality of care.
Its aim will be to achieve the systems described in the Government’s NHS white paper where:
- patients are at the heart of everything the NHS does
- health care outcomes in England are among the best in the world
- clinicians are empowered to deliver results
We are also currently working with the Department of Health to design the HealthWatch and throughout 2011, we will set up the structures and systems needed for the launch.
If you wish you can see the report for you local hospital via this link
For raising a complaint see this link
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